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In the NewsCustomer Experience Is Paramount
Published Thursday, February 11, 2016 Updated on Wednesday, November 9, 2016

Customer Experience Is Paramount

At Gabriels Technology Solutions we fully recognize that not only do we need to provide top-of-class broker solutions and tools brokers and agents can use, but we also need to ensure our customer service is top-notch.


During 2015, GTS conducted several partner surveys, evaluated internal workflow manager statistics and interviewed our current partners with a focus on enhancing even further the experience our partners have working with us. As a result, we are pleased to announce the creation of our Customer Experience Team. Simply stated, this team is committed to providing our partners with premier service through interactive, proactive engagement that ensures a successful experience.


As part of this mission not only has Gabriels Technology Solutions re-established expectations, processes and requirements, but most importantly we’ve nearly doubled our staff to ensure we provide positive, successful partner experience that complement our top-of-class broker solutions – Affinity and Xcelerate.


“The response we are receiving from our partners has far exceeded expectation,” stated Tom Morgan, VP of Gabriels Technology Solutions. “Our team is actively engaged, our partners are excited and we’re enthusiastic about the continued positive reception from our partners.”



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