
Why Gabriels?
Responsive
Exceptional 24 X 7 Dedicated Customer Service
Gabriels Customer Support Division delivers premier service through exceptional, responsive 24X7 dedicated professionals who ensure a successful experience. Client Service Managers offer consistent verbal communication including regularly scheduled calls. Our three operations across time zones in New York, Romania, and India enables support teams to deliver around the clock coverage, distinguishing Gabriels as an unparalleled customer service provider. Our Workflow Manager provides an efficient system for communicating Service Requests, Errors, and tracking Custom Development, which logs a history of communication and tasks involved in resolving each ticket. Tickets with an Emergency level status sends critical text notifications to multiple technical leaders to ensure an immediate response and action taken toward resolution. To ensure we are upholding our commitment to the highest standards of customer service, we provide complete transparency as to how we are performing for our partners via our Quarterly Customer Service Report that includes stats based on facts from our Workflow Manager, including volume of tickets created and speed of resolution.